Returning an item purchased online typically involves following specific steps based on our return policy. Here's a general guide on how to return an item purchased online:

1. Review the Return Policy: Visit the caribellenz.com and locate our return policy at the bottom of the page under 'Useful Links'. Understand the conditions for returns including time limits, eligible items, and any associated fees.

2. Gather Required Information: Locate your order confirmation email or receipt. Note down the order number, item details, and any other relevant information related to your purchase.

3. Initiate the Return Online:

   • Log in to your account on the retailer's website.
   • Navigate to the "Order History" or "My Orders" section.
   • Find the specific order containing the item you wish to return.
   • Look for an option to "Initiate Return" or "Request Return."
   • If you don't have an account on our website, please email [email protected].

4. Select Return Reason: Choose a reason for the return from the provided options (e.g., wrong item received, item damaged, changed mind, etc.).

5. Choose Return Method:

   • Select your preferred return method. This might involve printing a return label to attach to the package or arranging for a pickup.

6. Prepare the Item for Return:

   • Pack the item securely in its original packaging (if possible) along with any accessories, or tags.
   • Include a copy of the order confirmation or receipt inside the package.

7. Label the Package:

   • Affix the return label provided by the retailer onto the package. Make sure to cover or remove any existing shipping labels.

8. Ship the Package:

   • Drop off the package at a designated shipping location (e.g., post office, shipping carrier drop-off point).

9. Track the Return:

   • Keep the tracking number from the return label. Monitor the package's progress to ensure it reaches the retailer successfully.

10. Wait for Refund or Exchange:

    • Once the retailer receives the returned item and processes the return, they will issue a refund to your original payment method or provide an exchange based on your preference.

11. Confirm Refund:

    • Check your account or payment method for the refund confirmation. This can take several days depending on the retailer and payment processor.

If you encounter any issues during the return process or have questions about specific steps, don't hesitate to reach out to us for assistance. We can provide guidance tailored to your situation and help ensure a smooth return experience.

We intend to restock our popular items, however it will depend on demand, and availability with the supplier. At the moment, we do not offer backorder or pre-order options for out-of-stock items.

If you would like to be added to our mailing list, please sign up for notifications when an out-of-stock item becomes available again. In addition, if there is a certain style of product you would like us to supply, please get in touch and we will try our best to bring them to you.

At the moment, Caribelle only ships to addresses within New Zealand. Ensure that the shipping address you provide is accurate and complete to avoid delivery delays or issues. Please note that shipping costs will vary based on the shipping destination, shipping method chosen, and the size or weight of the package. Review the shipping fees before finalizing your purchase.

If you would like to place an international order, please get in touch by emailing [email protected] and we will provide you with a shipping quote before you make your purchase. International shipping may incur additional fees, taxes, or customs duties depending on the destination country's regulations. Certain products may have shipping restrictions based on their nature, value, or destination.